Hej,
Er det kun mig, eller er Betsafe's support faldet dramatisk den seneste tid?!
Jeg kontaktede Betsafe's chat support efter at et spil jeg spillede stadig ikke var afgjort efter 24 timer efter spillet var afgjort.
System: "Welcome to English Support for Betsafe"
Session Started with Agent (Ewa)
User: "Why has my bet from yesterday not been completed yet?"
Agent (Ewa): "Hello, my name is Ewa."
User: "Slip ID: xxxxxxx"
Agent (Ewa): "One moment please I will check"
Agent (Ewa): "I will forward your coupon to our Sportsbook Department , and it will settled as soon as possible."
User: "Any ides how soon that is. Coz I need to play with the money I won. The next game starts in 20 mins"
Agent (Ewa): "It will be settled within 10-15 minutes"
Agent (Ewa): "Is there anything else I can help you with ?"
User: "No, thanks"
Agent (Ewa): "You are welcome, have a great day!"
Session Ended
24 timer senere var der stadig intet sket. Jeg sende dem en email, men fik intet svar.
Så kontaktede jeg igen deres chat support.
System: "Welcome to English Support for Betsafe"
System: "All our operators are currently busy. Please wait until you are connected. The expected queue time is 1-4 minutes. We thank you for your patience."
System: "Our operators are still busy. Please hold the line, as leaving the line will place you in the back of the queue. The expected wait is 1-2 minutes. We apologise for the inconvenience and thank you for your patience."
Session Started with Agent (Luca)
User: "How long for Slip ID: xxxxxx to complete? The game was played 2 days ago."
Agent (Luca): "Hello, my name is Luca."
Agent (Luca): "How can I help you?"
User: "How long for Slip ID: xxxxxx to complete? The game was played 2 days ago."
Agent (Luca): "hold on a moment please"
Agent (Luca): "I'll check your account"
Agent (Luca): "Do you have the slip ID?"
Agent (Luca): "please"
User: "I just posted it twice"
Agent (Luca): "it is not the correct one sorry"
User: "What do you mean?"
Agent (Luca): "hold on a moment please"
Agent (Luca): "I cannot find this slip"
User: "Do you need the sale ID?"
Agent (Luca): "yes please"
User: "#xxxxxx "
Agent (Luca): "thanks"
Agent (Luca): "hold on a moment ple ase"
Agent (Luca): "I need to forward your query to our sport book department"
Agent (Luca): "we will get back to you via email"
Agent (Luca): "as soon as we will receive an answer from them"
Agent (Luca): "there is nothing more I can do at this step"
Agent (Luca): "unfortunately I'm not allow to review your slip"
User: "I see...."
Agent (Luca): "so I can just forward your query"
Agent (Luca): "is there anything else I can assist you with'"
User: "Well I haven't really been assisted yet, so....."
Agent (Luca): "you're welcome"
Agent (Luca): "have a nice day"
Session Ended
Er det kun mig, eller er Betsafe's support faldet dramatisk den seneste tid?!
Jeg kontaktede Betsafe's chat support efter at et spil jeg spillede stadig ikke var afgjort efter 24 timer efter spillet var afgjort.
System: "Welcome to English Support for Betsafe"
Session Started with Agent (Ewa)
User: "Why has my bet from yesterday not been completed yet?"
Agent (Ewa): "Hello, my name is Ewa."
User: "Slip ID: xxxxxxx"
Agent (Ewa): "One moment please I will check"
Agent (Ewa): "I will forward your coupon to our Sportsbook Department , and it will settled as soon as possible."
User: "Any ides how soon that is. Coz I need to play with the money I won. The next game starts in 20 mins"
Agent (Ewa): "It will be settled within 10-15 minutes"
Agent (Ewa): "Is there anything else I can help you with ?"
User: "No, thanks"
Agent (Ewa): "You are welcome, have a great day!"
Session Ended
24 timer senere var der stadig intet sket. Jeg sende dem en email, men fik intet svar.
Så kontaktede jeg igen deres chat support.
System: "Welcome to English Support for Betsafe"
System: "All our operators are currently busy. Please wait until you are connected. The expected queue time is 1-4 minutes. We thank you for your patience."
System: "Our operators are still busy. Please hold the line, as leaving the line will place you in the back of the queue. The expected wait is 1-2 minutes. We apologise for the inconvenience and thank you for your patience."
Session Started with Agent (Luca)
User: "How long for Slip ID: xxxxxx to complete? The game was played 2 days ago."
Agent (Luca): "Hello, my name is Luca."
Agent (Luca): "How can I help you?"
User: "How long for Slip ID: xxxxxx to complete? The game was played 2 days ago."
Agent (Luca): "hold on a moment please"
Agent (Luca): "I'll check your account"
Agent (Luca): "Do you have the slip ID?"
Agent (Luca): "please"
User: "I just posted it twice"
Agent (Luca): "it is not the correct one sorry"
User: "What do you mean?"
Agent (Luca): "hold on a moment please"
Agent (Luca): "I cannot find this slip"
User: "Do you need the sale ID?"
Agent (Luca): "yes please"
User: "#xxxxxx "
Agent (Luca): "thanks"
Agent (Luca): "hold on a moment ple ase"
Agent (Luca): "I need to forward your query to our sport book department"
Agent (Luca): "we will get back to you via email"
Agent (Luca): "as soon as we will receive an answer from them"
Agent (Luca): "there is nothing more I can do at this step"
Agent (Luca): "unfortunately I'm not allow to review your slip"
User: "I see...."
Agent (Luca): "so I can just forward your query"
Agent (Luca): "is there anything else I can assist you with'"
User: "Well I haven't really been assisted yet, so....."
Agent (Luca): "you're welcome"
Agent (Luca): "have a nice day"
Session Ended