Nu har der været en del kritik af Betfair og deres "Premium Charge" i den seneste tid, og nu vil jeg så gerne sætte fokus på deres største konkurrent, Betdaq. Jeg oprettede en konto derinde i dag, fordi de for tiden kører med €25 freebet (promotion code: 3MAF08) til nye kunder og 2% commission (hvis man skriver til notaxes@betdaq.com) året ud.
Jeg fik dog noget af et chok, da jeg skulle til at overføre: 2% gebyr på MB-indbetalinger og 3,5% på Neteller! VISA er derimod gratis. Ja det plejer så at være lige omvendt de fleste steder! Jeg valgte da også at skrive til deres helpdesk for en forklaring: Hi Betdaq,
I was just wondering why you guys charge 2% of Moneybookers deposits when roughly 98% of all bookies/exchanges have no fees for this? Although I´m thrilled about your 2% commission until the end of 2008 offer, it makes little sense to me to have fees on two of the most popular deposit methods (Moneybookers and Neteller). That is if you want to lure customers away from your no. 1 competitor at least. I have to admit it kinda killed my enthusiasm when I discovered this and I find it hard to believe I´m the only one.
Svar: Dear Sir,
Thank you for your e-mail.
Money Bookers incur these charges, BETDAQ do not absorb any of these charges.
If I can be of any further assistance please do not hesitate to contact me.
Kind Regards,
Sarah Customer Service Executive BETDAQ
Dejlig uddybende forklaring, eh? Vi prøver lige igen:
Hi again,
Fair enough. But surely all the other bookies/exchanges must pay this fee as well then? And still they do it for free. Let me put it in another way: Why should I place my bets at Betdaq in stead of Betfair when I don´t have the 2% commission? If I´m not affected by their new "Premium Charge", then I´m really lacking reasons to choose Betdaq over Betfair.
Svar: Dear Sir,
Please be aware that we are unable to comment on other companies. Money Bookers charges are sent on to the customer and this is stated in our Terms and Conditions.
If I can be of any further assistance please do not hesitate to contact me.
Kind Regards,
Sarah Customer Service Executive BETDAQ
Sikke dog en masse herlige begrundelser jeg fik for at vælge Betdaq fremfor Betfair udover deres nuværende kampagne... :) Alt afhængig af hvor meget man flytter sin bankroll rundt, så kan 2% selvf. umiddelbart lyde som peanuts. Men jeg synes stadig det lamt at have de indbetalingsgebyrer, i en tid hvor deres største konkurrent er under hård kritik. En anelse uambitiøst og dårlig kundeservice vil jeg kalde det. Så skulle andre være af samme mening, vil jeg da opfordre til at i giver dem besked herom. Så kan det da være de kommer til fornuft.
Jeg fik dog noget af et chok, da jeg skulle til at overføre: 2% gebyr på MB-indbetalinger og 3,5% på Neteller! VISA er derimod gratis. Ja det plejer så at være lige omvendt de fleste steder! Jeg valgte da også at skrive til deres helpdesk for en forklaring:
Hi Betdaq,
I was just wondering why you guys charge 2% of Moneybookers deposits when roughly 98% of all bookies/exchanges have no fees for this? Although I´m thrilled about your 2% commission until the end of 2008 offer, it makes little sense to me to have fees on two of the most popular deposit methods (Moneybookers and Neteller). That is if you want to lure customers away from your no. 1 competitor at least. I have to admit it kinda killed my enthusiasm when I discovered this and I find it hard to believe I´m the only one.
Svar:
Dear Sir,
Thank you for your e-mail.
Money Bookers incur these charges, BETDAQ do not absorb any of these charges.
If I can be of any further assistance please do not hesitate to contact me.
Kind Regards,
Sarah
Customer Service Executive
BETDAQ
Dejlig uddybende forklaring, eh? Vi prøver lige igen:
Hi again,
Fair enough. But surely all the other bookies/exchanges must pay this fee as well then? And still they do it for free. Let me put it in another way: Why should I place my bets at Betdaq in stead of Betfair when I don´t have the 2% commission? If I´m not affected by their new "Premium Charge", then I´m really lacking reasons to choose Betdaq over Betfair.
Svar:
Dear Sir,
Please be aware that we are unable to comment on other companies. Money Bookers charges are sent on to the customer and this is stated in our Terms and Conditions.
If I can be of any further assistance please do not hesitate to contact me.
Kind Regards,
Sarah
Customer Service Executive
BETDAQ
Sikke dog en masse herlige begrundelser jeg fik for at vælge Betdaq fremfor Betfair udover deres nuværende kampagne... :)
Alt afhængig af hvor meget man flytter sin bankroll rundt, så kan 2% selvf. umiddelbart lyde som peanuts. Men jeg synes stadig det lamt at have de indbetalingsgebyrer, i en tid hvor deres største konkurrent er under hård kritik. En anelse uambitiøst og dårlig kundeservice vil jeg kalde det. Så skulle andre være af samme mening, vil jeg da opfordre til at i giver dem besked herom. Så kan det da være de kommer til fornuft.